Prime Childcare Policies

Concerns and complaints

In almost all situations, concerns and complaints can be handled informally by speaking to a member of staff.  In the first instance please request a meeting with your child's Class Supervisor at a mutually convenient time, as it is not always possible for a teacher to discuss a complaint at the beginning or end of the day in front of other parents or carers and children.

*Please note that staff are only able to discuss a pupil with those with formal parental responsibility*

If the Supervisor is unavailable, please ask for an appointment with one of the Head of Department or Assistant Headteacher who are as follows:

In the very rare instance where the Supervisor or Assistant Headteacher is unable to help with your request or concern, then please request an appointment with the Headteacher, Mr Ahmed at a mutually convenient time.

Should you wish to record a concern or make a complaint, please complete in full a Concern and Complaint Form. Remember to add your full name and contact details.

CLICK HERE for a Concern and Complaints Form.  We will endeavour to respond to your concern or complaint within 15 working days.

In dealing with any complaints, the school will also refer to the Department for Education's Policy for Unreasonable Complainants. CLICK HERE to view this policy.

Should the subject matter of your request be a safeguarding or child protection issue, please ask for Mr Ahmed.